Tabula Rasa, or, After the Reset

The key to success of any plan or project is not only complete understanding of all stakeholders, but also their 100% support. Support, once offered, may not falter or soften. I know this all too well after 25 years or so supporting technology customers, some with multi-million dollars worth of infrastructure on the line. I thought that I was kinda good at this, thought that I understood the risks and how to communicate them. Continue reading